Last Updated: 31 March 2026
1. Introduction
Demand Connect (“we,” “our,” or “us”) provides cloud-based communication, dialing, messaging, and AI-powered analytics services.
This Privacy Policy explains how we collect, use, process, and protect personal data when you use our platform.
2. Information We Collect
a. Account Information
- Name, email address, company details
- Billing and payment information
b. Communication Data
- Phone numbers and email addresses
- Call logs, timestamps, routing data
- SMS/MMS message content
c. Audio & AI Data
- Call recordings and voicemails
- AI-generated transcripts, summaries, sentiment analysis
d. Technical Data
- IP address, device data, browser type
- Usage analytics and platform interaction logs
3. How We Use Data
We process data to:
- Provide and operate dialing, SMS, and AI features
- Improve platform performance and analytics
- Ensure security and prevent fraud
- Comply with legal obligations
4. Automated Decision-Making (AI / ADMT)
Demand Connect uses AI-based systems to:
- Optimize call routing and connection rates
- Detect answering machines
- Score leads and analyze conversations
Your Rights:
- You may opt out of AI-based decision-making
- You may request information about how decisions are made
To exercise these rights, contact: [Insert Email]
5. Data Sharing
We do NOT sell personal data.
We may share data with:
- Cloud infrastructure providers
- Telecom carriers and messaging gateways
- AI service providers (strictly for processing, not training)
All partners are bound by strict confidentiality and data protection obligations.
6. Data Security
We implement:
- Encryption (TLS 1.3, AES-256)
- Role-based access controls
- Audit logging and monitoring
7. Data Retention
We retain data:
- For the duration of your account
- As required for legal compliance
Upon termination, data is deleted or returned as requested.
8. Your Privacy Rights
Depending on your jurisdiction (GDPR / CCPA / CPRA), you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict or object to processing
- Opt out of AI-based decisions
9. California Privacy Rights (CCPA/CPRA)
California residents have the right to:
- Know what personal data is collected
- Request deletion
- Opt out of data sharing
- Avoid discrimination
We act as a Service Provider and do not sell personal data.
10. International Transfers
Your data may be processed globally with appropriate safeguards.
11. Contact Information
Email: support@demand-tech.com